Frequently asked questions
Can't find your answer here? Email [email protected] — I personally reply within 24 hours.
Does Crispdown upload my files anywhere?
No. Rendering, export, and license activation happen locally on your computer. Crispdown does not upload your Markdown, file names, or telemetry. If a document references an external image, the browser may request that image from its original host. There is no account and no usage tracking. See the privacy policy for the full picture.
What's free and what's Pro?
The viewer is free forever: beautiful rendering, syntax-highlighted code, tables, task lists, KaTeX math, Mermaid diagrams, table of contents, and light/dark themes.
Pro ($14.99, one-time payment) adds one-click export to Word (.docx), polished PDF with cover and header/footer templates, long-image export, plus all themes and custom CSS. A separate launch offer is not active until its real end condition is shown on 592059.xyz.
HTML export is always free. You get 3 clean Pro-format exports (Word, PDF or PNG) to try the Pro features first. After that, those exports keep working with a small footer credit — nothing ever locks or expires.
Is this a subscription?
No. Pay once. Use v3 forever. Your license includes all v3 updates and security fixes, forever. If a major v4 ever ships, upgrading is optional — and 50% off for existing customers. If you never upgrade, everything you paid for keeps working.
Can I pay with PayPal?
Yes. Choose PayPal on the pricing section and complete the USD 14.99 checkout. PayPal returns you to the success page, and the Key appears after our server verifies PayPal's IPN notification. No manual email is needed.
How do I activate Pro after buying?
Right after payment, your license key is shown on the success page. Copy it and download the backup text file. Then:
- Click the Crispdown icon in your Chrome toolbar
- Open Settings → "Enter license key"
- Paste the key and click Activate
Takes about 30 seconds, entirely on your computer. New licenses require only the Key; older CD1 licenses may still ask for the original purchase email.
Can I use my license on more than one computer?
Yes. Your key is a personal license for up to 5 devices you use (see the license terms). There's nothing to deactivate when you switch machines: just paste the same key again on the new one.
I paid but didn't get my license key.
Your key is shown on the payment success page. Copy it and download crispdown-license.txt before closing the page.
If the page failed or you lost the file, email [email protected] with your PayPal/Paddle receipt or transaction ID. The order will be checked before the same Key is recovered.
I switched to a new computer — do I need a new key?
No. The same key works on the new machine. Lost it? Contact support with your PayPal/Paddle receipt or transaction ID for manual recovery.
What's your refund policy?
14-day money-back guarantee, no questions asked. Write to [email protected] within 14 days and include your PayPal/Paddle receipt or transaction ID. Details are in the refund policy.
What exactly does the Word (.docx) export support?
Headings, paragraphs, bold/italic/links, lists (including nested), tables, blockquotes and alert blocks, code blocks, and images. Math formulas and Mermaid diagrams are embedded as crisp images so they open correctly in Microsoft Word, WPS, and Google Docs.
Anything exotic that can't be mapped degrades gracefully to plain text — your export never fails halfway. If a document of yours exports badly, send it to me and I'll treat it as a bug.
Who's behind Crispdown?
One independent developer builds Crispdown as small, private, pay-once software: no VC, no subscription treadmill, no tracking. Read the story. PayPal handles the payment directly; card details never touch my servers.