Refund Policy

The promise

14-day money-back guarantee, no questions asked. If Crispdown Pro isn't what you expected — for any reason, or no reason — you get a full refund. You don't need to explain, troubleshoot, or convince anyone.

How to get a refund

1. Within 14 days of purchase, email [email protected].
2. Include your PayPal/Paddle receipt or transaction ID so the order can be verified. Do not send card details.
3. That's it. I'll confirm within 24 hours and issue the refund in full.

How the money comes back

Purchases are refunded through PayPal to the original PayPal payment. Timing depends on PayPal and your bank or PayPal account.

What happens to the license

When a purchase is refunded, its license key is revoked and will stop being accepted in a future extension update. Please stop using Pro features after a refund — the free viewer remains yours forever, of course.

The fine print (kept honest)

• The 14-day window starts on the purchase date shown on your PayPal or Paddle receipt.
• Refunds outside the 14-day window are not guaranteed, but write to me anyway — if something is genuinely broken for you, I'd rather make it right.
• If you are a consumer in the EU or UK, your statutory rights are unaffected by this policy; this guarantee is in addition to them, not instead of them.
• Chargebacks: please contact me first — a refund from me is faster than a dispute, and disputed orders have their license revoked just like refunds.

Contact

Anything unclear? Email [email protected] with your payment receipt — I personally reply within 24 hours.